Shipping & Returns

Shipping Information

We offer shipping services to customers across the United States. All orders are carefully processed and packed to ensure products arrive safely and in good condition.

Estimated delivery time is 10–15 business days after order confirmation. Delivery times may vary depending on location, carrier conditions, and order volume.

Shipping Costs

We offer free shipping on orders over $50.
For orders below this amount, shipping fees (if applicable) will be calculated and displayed at checkout.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Incorrect or Incomplete Address

Please ensure that all shipping details are accurate when placing your order. DEWALT is not responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.

Returns Policy

We accept returns for eligible items within a specified return period from the delivery date. Returned products must be unused, in original condition, and include all original packaging and accessories.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, we will provide instructions for returning the item.

Email: [email protected]

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.

Refunds

Refunds will be issued to the original payment method after the returned item has been received and inspected. Please note that original shipping charges, if applicable, are non-refundable unless the return is due to our error.

Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please contact our support team for assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with your order number and photos of the issue. We will resolve the matter promptly.

Contact Information

For any questions regarding shipping or returns, please contact us at: