RETURNS & EXCHANGES

Return Eligibility

We accept returns and exchanges for eligible products within a specified return period from the date of delivery. To qualify for a return or exchange, items must be unused, in original condition, and in the original packaging with all accessories included.

Non-Returnable Items

Certain items may not be eligible for return or exchange due to safety or hygiene reasons. These items will be clearly marked as non-returnable on the product page.

Return Process

To initiate a return or exchange, please contact our customer support team with your order number and reason for the request. Once approved, you will receive detailed instructions on how to return your item.

Email: [email protected]

Exchanges

If you wish to exchange an item for a different product or replacement, availability will be confirmed before processing. Exchanges are subject to product availability and approval.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable processing time.

Please note that original shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and clear photos of the issue. We will arrange a replacement or refund at no additional cost.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a defective product or an error in fulfillment.

Processing Time

Returns and exchanges are typically processed within several business days after the returned item is received and inspected.

Contact Information

If you have any questions regarding returns or exchanges, please contact our support team at:
[email protected]