FREQUENTLY ASKED QUESTIONS (FAQ)
1. What products does DEWALT offer?
DEWALT offers a wide range of home tools, including power tools, hand tools, tool storage, shop vacuums, and accessories designed for household repairs and DIY projects.
2. Are DEWALT tools suitable for home use?
Yes. Our tools are designed specifically for home and DIY use, combining professional-level performance with user-friendly features for safety and ease of operation.
3. Do you ship nationwide?
Yes, we ship to customers across the United States. Delivery times may vary depending on location and order volume.
4. How long does delivery take?
Estimated delivery time is 10–15 business days after order confirmation. You will receive tracking information once your order has shipped.
5. Do you offer free shipping?
Yes. We offer free shipping on orders over $50. Shipping costs, if applicable, will be calculated at checkout.
6. What payment methods do you accept?
We accept the following secure payment methods:
Visa
MasterCard
JCB
PayPal
7. Is my payment information secure?
Absolutely. All payments are processed through encrypted and secure payment systems. We do not store your credit card or payment details.
8. Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. Once shipped, orders cannot be modified or canceled.
9. What is your return and exchange policy?
We accept returns and exchanges for eligible products within the specified return period. Items must be unused, in original condition, and in original packaging. Please contact our support team for detailed instructions.
10. What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us immediately with your order number and photos of the issue. We will resolve the problem as quickly as possible.
11. Do your products include a warranty?
Some products may include a manufacturer’s warranty. Warranty details, if applicable, are provided on the product page or packaging.
12. How can I contact customer support?
For any questions or support requests, please email us at:
[email protected]
Our team typically responds within 24–48 hours on business days.
13. Do you offer bulk or wholesale orders?
Currently, we focus on retail orders for home users. For special inquiries, feel free to contact our support team.